This policy explains what personal information we collect through lilys.homes, how we use it, and what rights you have over it.

If you have any concerns, you can reach us at stay@lilys.homes.

1. What We Collect

1.1 When you contact us if you use the contact form, email us or call us, we collect your name, email address, phone number where provided, and the content of your message.

1.2 When you subscribe to updates If you sign up for updates, we collect your email address.

1.3 When you browse the site, our website host, Framer, collects basic technical information such as IP address, browser type, device type and pages visited. This is used to keep the site running and secure and to understand how it is used.

1.4 What we do not collect here. Bookings are not made on this site. We do not collect payment details, card numbers or booking information through lilys.homes. That information is collected by the booking platform you use, under its own privacy policy.

2. Why We Use It, and Our Lawful Basis

Where we rely on consent, you can withdraw it at any time. Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights.

3. Who We Share It With

We do not sell your information, and we do not share it for advertising purposes.

We share information with:

3.1 Framer, which hosts this website.

3.2 Our email provider, which handles messages sent to stay@lilys.homes.

3.3 Booking platforms, when you choose to book a stay, which have their own privacy policies

3.4 Professional advisers or authorities, only where we are legally required to do so.

Some of these providers may process information outside the UK. Where that happens, we take steps to ensure appropriate safeguards are in place.

4. Booking Platforms

4.1 When you click through from this site to book a home, you leave lilys.homes and enter a third-party platform such as Booking.com. That platform collects and handles your information under its own privacy policy, which we do not control.

4.2 If you complete a booking, that platform shares certain details with us as the property owner so we can host your stay. We use that information only to manage your booking and your stay.

5. Cookies

5.1 This site uses only the cookies necessary for it to function and remain secure. We do not use advertising or tracking cookies.

5.2 You can control cookies through your browser settings. Blocking essential cookies may affect how the site works.

6. How Long We Keep It

6.1 We keep enquiry correspondence for as long as needed to deal with your enquiry and for a reasonable period afterwards, normally up to two years.

6.2 We keep subscriber email addresses until you unsubscribe.

6.3 We keep information relating to bookings for as long as required for accounting and legal purposes, normally six years.

7. Your Rights

Under UK data protection law you have the right to:

7.1 Ask what personal information we hold about you and receive a copy.

7.2 Ask us to correct information that is inaccurate or incomplete.

7.3 Ask us to delete your information in certain circumstances.

7.4 Ask us to restrict how we use your information.

7.5 Object to us using your information where we rely on legitimate interests.

7.6 Ask us to transfer your information to another provider in certain circumstances.

7.7 Withdraw consent where we rely on it.

To exercise any of these rights, email stay@lilys.homes. We will respond within one month.

8. Complaints

8.1 If you are unhappy with how we have handled your information, please contact us first so we can try to resolve it.

8.2 You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

9. Security

9.1 We take reasonable steps to protect your information, including using reputable service providers and restricting access to those who need it.

9.2 No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children

10.1 This site is not directed at children, and we do not knowingly collect information from anyone under 16.

11. Changes To This Policy

11.1 We may update this policy from time to time. The version published here is the one that applies. Significant changes will be noted with a revised date at the top of this page.

12. Contact

12.1 Email: stay@lilys.homes

12.2 Phone Number: +44 7961 423390